What are my delivery days?
Delivery days are based on where your property is located. They vary by market. To find out your days, call Customer Service at 800-675-9265 or your Sales Representative.
What if I need a delivery not on my delivery day?
For off-day deliveries, please call your sales representative or customer service at 800-675-9265.
What time will my order be delivered?
Delivery times vary based on your location; however, you can expect your delivery to arrive between 9 AM and 3 PM. If you need your products delivered at a specific time, please call customer service at 800-675-9265 and when placing your order, inform the customer service representative of your delivery requirements. If you are utilizing our order form available on our website, please type in any delivery notes in the Special Notes area. Please remember to be specific with time restrictions.
What is the turnaround time for deliveries?
In order to serve you best, we ask that you place orders by 4 p.m. (MST) for the following day for non-custom, stocked products. For fresh or custom products, we ask that you place your orders at least 48 hours in advance of your delivery date.
Until what time can an order be put in for next day delivery?
In order to serve you best, we ask that you place orders by 4 p.m. (MST) for the following day for non-custom, stocked products. For fresh or custom products, we ask that you place your orders at least 48 hours in advance of your delivery. However, we will always do are best to ensure you have a needed product for an event even if the order is placed without these lead times.
Where are my deliveries coming from if you are based in Arizona?
We have warehouses in Seattle, Washington and Tempe, Arizona. Depending on your location, your product is being delivered from one of these warehouses.
Where does Azoria Foods deliver?
We ship our product nationwide. We have warehouse in in Seattle, Washington and Tempe, Arizona, but we also have the ability to ship overnight via Fed Ex.
Where can I find a list of products?
If you register with our website you can view our products under the Browse Catalog link. You can also call customer service or your sales representative for a hard copy of our most current catalog.
What if I want a product that isn’t listed?
If you have a special request, please call your sales representative or our customer service department at 888-675-9267.We work closely with our manufacturers and can create almost any special product you may need.
What percent of your products are Trans Fat Free?
A large number of our items are trans-fat free. To find out what products are trans-fat free, please contact to your sales representative.
Do you carry vegetarian items?
Yes, we carry a large number of Vegetarian items. To find out what products are vegetarian, please contact your sales representative.
Will you make things to order?
We work closely with our manufacturers and can make items according to a customer’s specifications. Please communicate to you sales representative your specific requirements and we will work with our manufactures to produce the item you need.
What is the shelf life of your product?
If kept in its original packaging, our products can be kept frozen for up to one year. We recommend that once you open a case, you use it right away so that there is no risk of damaging the remaining products.
Where do you get your products from?
We work very closely with a variety of micro-manufacturers. Many of our items are produced exclusively for Azoria Foods.
Do you carry ethnic items?
We carry a variety of ethnic items including Asian, Indian and Mexican. To find specific categories of items, please review your catalog or contact your sales representative.
How do I search for an entire category of products?
Login to your account and select the category from the drop down list.
Where can I find nutritional information for products?
The nutritional information we have is listed on the product information page. When you have located an item on our Website, click on the product name and the information we have will be displayed. This is a work in progress and we are constantly updating information.
Where can I find cooking instructions for products?
The cooking instructions we have are listed on the product information page. When you have located an item on our website, click on the product name and the information we have will be displayed. This is a work in progress and we are constantly updating information.
Where can I find ingredients/allergens for products?
The ingredients/allergens we have are listed on the product information page and also on the product labels of each product. When you have located an item on our website, click on the product name and the information we have will be displayed. This is a work in progress and we are constantly updating information.
How do I place an order?
You can call Customer Service at 800-675-9265, fax orders to 480-675-7620 or email your order to firstname.lastname@example.org.
What if I need to add to an order?
If you need to make changes to an existing order, you can call Customer Service at 800-675-9265, fax and updated order to 480-675-7620 or email your updated order to email@example.com.
What are the hours I can place an order?
Our order phone line, fax line and customer service email are available 24 hours a day.
Do you have a minimum order amount?
For most of our markets we do not have a minimum order amount. For the Tucson and Flagstaff markets we have a $250 minimum for deliveries. For shipped orders, our minimum is $500.
What is your return policy?
We stand by our product 100%. If you are not fully satisfied with an item you ordered, we will gladly issue a refund.
Can I order on the web?
Currently our website does not support order processing. We ask that you place your order by one of the following ways: call your order into our Customer Service Department at 888-675-9265, call your sales representative directly, fax your order to 480-675-7620 or email your order to firstname.lastname@example.org. We have also provided an order form online that you can download directly from our website to help you with this process.
Is my pricing the same when ordering on the web?
Yes, our pricing does not changed based on how you place your order.
Can I add to my order on the web?
At this time, we do not have the capability for this. However, we are working on changing this.
How do I register for the website?
Click the Request Web Registration link at the top of our home page. Fill out the form and your web registration will be processed within one business day.
What if I forget my password?
Click the Forgot Password link at the top of our homepage, then enter your email address or customer code. An email will be automatically sent to you.
Where do I get a credit application?
Call 888-675-9265 and ask a sales representative to email, fax, or mail an application to you.
How long does it take to process a credit application?
It takes our accounting department three business days to process a credit application.
What if I don’t want to fill out a credit application?
You can always pay by credit card if you don’t want to fill out a credit application.
What is your referral program?
Our referral program allows you to refer a friend or colleague to Azoria Foods and you will each receive $100 credit towards your account.
What is the phone number?
Give us a call at 888-675-9265
Who is my sales representative?
Call Customer Service at 888-675-9265 to be put in contact with the sales representative for your area.